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Online Order Help
How can I track the shipping of my order?
Your tracking number will be included in the Vibe Tech Accessories shipping confirmation email. You can use this number on the shipping company’s website to track your package. Alternatively, visit our website to check your order status.
When will my order be shipped?
If the items are in stock, we strive to ship your products within 24 hours.
What should I do if I can’t find the product I’m looking for, and where else can I find it?
While most Vibe Tech products are available on our website, some items are exclusively sold through our retail partners. Popular retailers include:
TechBay
GadgetHub
SmartMart
ElectroDepot
OfficeGear
ClickNCarry
For a full list, check out the Where to Buy page on our website.
What are the benefits of creating a Vibe Tech account?
With a Vibe Tech Accessories account, you can enjoy:
Access to your personal profile and password
A saved address book for quicker checkouts
Email subscriptions with updates and offers
Order history and tracking
Easy returns and replacements
A wish list for your favorite items
Product registrations for warranty and support
How do I contact Vibe Tech Support?
We offer multiple ways to assist you. You can call or chat with one of our support agents. Our friendly team is ready to help with any questions or issues you may have!
Want to learn more about Vibe Tech Accessories?
At Vibe Tech Accessories, we are passionate about creating stylish and functional tech gear. From custom phone cases to fast chargers, our mission is to make your life better, easier, and more connected. Visit our website to learn more about our story and product lineup.
Can I update my Vibe Tech account information?
Absolutely! Here’s how:
Email contact@vibetech.com
Click the My Account icon in the upper right corner of the page.
Log in or click on View Account.
Update your details and save your changes.
Why did the items in my shopping cart disappear?
Our inventory is live and reflects real-time stock levels. Placing an item in your cart does not reserve it. Another customer may purchase the item if it’s still in your cart but not checked out.
To ensure you get what you want, complete the checkout process as soon as possible. Items are sold on a first-come, first-served basis.
Warranty Exchange
At Vibe Tech Accessories, we stand behind the quality of our products. If your item is covered under warranty and requires an exchange, we’re here to help!
Steps to Process a Warranty Exchange
Verify Eligibility:
Check the warranty terms for your product. Warranty coverage details can be found in your product's manual or on the Vibe Tech website.
Gather Required Information:
Please have the following ready:
Proof of purchase (e.g., order confirmation or receipt).
A detailed description of the issue with the product.
Product serial number, if applicable.
Follow Return Instructions:
Our team will provide instructions for returning the defective product. Once your return is received and verified, we’ll process the exchange.
Receive Your Replacement:
A replacement product will be shipped to you at no additional cost, subject to stock availability.
Additional Notes:
Warranty exchanges are only applicable to products purchased directly from Vibe Tech Accessories or an authorized retailer.
Replacement items are subject to the terms of the original warranty period.
If the product is no longer available, we may provide a comparable replacement.
For further assistance, don’t hesitate to reach out. We’re committed to ensuring your satisfaction!
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VTA Rewards FAQ
What is VTA Rewards?
VTA Rewards is our loyalty program that rewards you for shopping with Vibe Tech Accessories. By signing up, you earn points on every purchase that can be redeemed for discounts, special offers, and exclusive perks!
How do I join VTA Rewards?
Joining VTA Rewards is easy! Simply create an account on our website, and you’ll automatically become a member. If you already have an account, just log in, and you’ll be part of the rewards program.
How do I earn points?
You can earn points in the following ways:
Purchases: Earn 1 point for every $1 spent on eligible items.
Special Promotions: Keep an eye on our website for limited-time offers that allow you to earn bonus points!
Referrals: Refer friends to Vibe Tech, and earn points when they make their first purchase.
Account Creation: Get bonus points just for signing up!
How do I redeem my points?
Once you’ve accumulated enough points, you can redeem them for discounts at checkout. Simply log into your account and apply your points to eligible items in your cart.
How many points do I need for a discount?
100 points = $5 discount
200 points = $10 discount
500 points = $25 discount
The more points you collect, the bigger the rewards!
Can I use my VTA Rewards points with other discounts?
Yes! You can use your VTA Rewards points in combination with most other discounts, promotions, or coupon codes.
Do VTA Rewards points expire?
Yes, points do have an expiration date. Points will expire after 12 months of inactivity on your account. Be sure to use your points before they expire to enjoy your rewards!
How can I check my VTA Rewards points balance?
You can view your points balance by logging into your account on our website. Your current balance will be displayed in your account dashboard.
Can I transfer my VTA Rewards points to someone else?
Unfortunately, points are non-transferable and can only be used by the account holder who earned them.
Can I cancel or modify my VTA Rewards membership?
You can opt out of the VTA Rewards program at any time by contacting our support team. Please note, if you cancel your membership, any unused points will be forfeited.
We hope you enjoy being a part of VTA Rewards! Thank you for choosing Vibe Tech Accessories!
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